Once your order is validated, you will receive a summary email. As soon as it is transmitted to our carriers, you will receive a tracking number by email.
If you do not receive this email, please contact our customer service at serviceclient@carolinenajman.com .

Orders are processed and shipped within 72 hours on average (maximum 15 working days).

• France and Belgium : Colissimo delivered against signature or Colis Privé.
• Click & Collect : Free collection in store (85 rue Vieille du Temple, Paris 3rd or 15 rue du Cherche-Midi, Paris 6th).

Delivery is free in mainland France, with no minimum purchase.

All our jewelry is sent in carefully designed Caroline Najman packaging to protect it during transport.

You have 14 days after receiving your order to withdraw. Return costs are the responsibility of the consumer.

There are two options available to you to make your return:

1 - Go to the CAROLINE NAJMAN point of sale belonging to the network in which you made the purchase, accompanied by your warranty card or invoice certifying the date of purchase (Our Points of Sale)

The sales staff will take care of your after-sales service to send it to us at the head office. Your jewel, once repaired, will be returned to the point of sale in question and made available to you.

(This possibility is currently not possible in certain departments/regions of the world).

2 - Send your repair directly to the brand's headquarters by carefully following the procedure below:

Send your jewelry (all elements = the complete pair of hoop earrings including clasps for example) without boxes/without branded pouches and properly protected (bubble wrap for example) in a tracked shipment (tracked letter for example - around €2) without signature to the address:

CAROLINE NAJMAN - For the attention of after-sales service

109 bd beaumarchais

BAT A - 3G

75003 PARIS

Please attach your warranty card or invoice certifying the date of purchase, as well as a short note on plain paper with the nature of the after-sales service (in your words) as well as all your return details (LAST NAME FIRST NAME FULL ADDRESS POSTAL CODE CITY EMAIL + TELEPHONE NUMBER).

Your jewelry, once repaired, will be returned by post to the return address indicated in your mail (free).

ATTENTION :

In the event that the free warranty period has expired (1 year from the date of purchase | 6 months for jewelry purchased via online sales providers at clearance prices): provide €15 for payment of the repair (case 1) or send a check for €15 payable to CAROLINE NAJMAN EURL in addition (case 2).

Depending on the specificity of the request, repair and/or exchange times can take up to 6 weeks (maximum time).

Please note that any claim regarding a shipment must be made within a maximum of 3 months. We decline all responsibility for non-receipt of a package if the claim is made after this period. We therefore advise you to check the status of your shipment using its tracking number. The shipping costs to the workshop are the responsibility of the customer, the return costs for repair or exchange are the responsibility of Caroline Najman.

The legal guarantee of conformity covering manufacturing and material defects under normal conditions of use is 2 years.
However, repair costs are covered by CAROLINE NAJMAN for the first year only.

Our warranty only covers manufacturing and technical defects. The warranty does not cover jewelry that has been subject to improper use or treatment, failure to follow care instructions, or external intervention resulting in a modification or alteration of the original model.
The warranty will therefore be applied subject to the proper use of the jewelry and compliance with the maintenance advice. According to our assessment, the jewelry may be repaired, replaced or exchanged for an identical piece of jewelry.

To have your jewelry repaired, you can send your request to our customer service: serviceclient@carolinenajman.com

Oxidation is a natural phenomenon that can be accentuated depending on the acidity of the skin and usage. This process is accelerated if the metal comes into contact with agents such as perfume, sea air, sulfur, skin care creams, hairspray, chlorine and skin with an acidic pH. The degree of tarnishing (oxidation) depends on the skin and the care habits of the person wearing the jewelry. Tarnishing is therefore not a manufacturing defect. We also advise you not to wear your jewelry in your bath, during sports activities or while you sleep.

We offer fitting services for:

• Shorten or lengthen a chain.
• Create custom-made jewelry (non-exchangeable and non-refundable).

Contact serviceclient@carolinenajman.com for a quote.

We can lengthen or shorten a necklace or bracelet chain upon request. We can also make certain models of rings and earrings to measure.
Please contact us by email at serviceclient@carolinenajman.com so that we can establish a quote corresponding to your request.
Any custom-made jewelry is non-exchangeable and non-refundable.
750/1000 gold jewel
Any request for repair, exchange or resizing of a 750/1000 gold jewel will be treated individually. Please contact us by email for these requests: serviceclient@carolinenajman.com

We offer several payment methods:

• Credit card
• AMEX
• PayPal
• Alma: payment in 3 installments from 100 € of purchase
• Apple Pay
• Shop Pay

Enter your code in the field provided when ordering. If you encounter problems, check that:

• The code is correct and still valid.
• Specific conditions (minimum amount, eligible product, etc.) are met.

All you need to do is create an account on our site and join the loyalty program. You will start accumulating points from your first purchase. You can track your points balance in your customer area. All your earned and used points are visible at any time.

For every friend you refer who makes a purchase, you will receive a €5 discount, and your referral will also receive €5 off their first order. Discounts are applied after your referral's first order.

Email : customerservice@carolinenajman.com

Telephone : 09 54 53 45 74 (Monday-Friday, 9:30 a.m.-5:30 p.m.).

Online form : Available in the Contact tab of the site.